FAQs

 Handmade Ceramics

Every piece is thrown, refined, sculpted, glazed and handled by one person. I am just a small time potter! While I attempt for uniform measurements, patterns and colours please know that every piece is unique and may show signs of being handmade. Buying handmade is not for everyone.

 Care

Hand washing is recommended for a prolonged life. These stoneware products are dishwasher and microwave safe unless otherwise mentioned. However, due to the iron content in the black glazed pieces they can get hot in the microwave.

 Shipping

I ship through Canada Post in a double box method to ensure your ceramic piece arrives as safely as possible. International shipping is available to most countries (however, there is a weight restriction of 2kg). All shipping costs are the responsibility of the buyer and are calculated at checkout.

Returns/ Damages

No returns are accepted. Each item will be clearly labelled with dimensions and weights to ensure it is an informed purchase. Some items are made to order and I am not able to keep a large quantity of stock. Every item is inspected before shipping to ensure no damages. However, I cannot be responsible for shipping damages. I do pack the items VERY carefully before they leave my possession, however, shipping fragile items like ceramics is at the risk of the buyer and I do hold responsibility of an damaged goods. If you have any concerns regarding shipping or about products please email me at bvceramics@outlook.com

Theft

I cannot be responsible for stolen packages after a shipment has been marked as fulfilled by the carrier. I am a one-person business and cannot be monetarily responsible for any stolen items. Please keep an eye out for your delivery.

Stock

At times the product list might show as sold out. This means that I am currently out of stock but trust in the process of ceramics. Pottery is all about timing and being patient. It usually takes 2 to 4 weeks for me to produce my ceramics. As items come out of the kiln I add them to my online store. However if you have any inquires please contact me.

Custom/ Wholesale

Wholesale inquiries welcome during certain times of the year. Please use the "contact" button located at the bottom of each web page or shoot an email to bvceramics@outlook.com.

Not currently accepting custom orders.